Implementation Project Manager

Accenture is seeking multiple Implementation Project Managers for their Manila offices.  This person will oversee execution and implementation of all new process, process improvement, and process review related projects as a result of new lines of business, new systems and updates on business/compliance policy to our client/Accenture. The primary responsibility of the Implementation Project Manager is to coordinate and prioritize project tasks, manages timelines, maintain project plans and communicate status to clients, project sponsors and senior management. Additionally, this person will ensure that project is implemented within contractual obligations and regulatory requirements.  Please note that the role will need to work US shift hours in the Accenture Manila offices.

Work Complexity

  • Requires analysis and solving of moderately complex problems and may create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • Requires understanding of the strategic direction set by senior management as it relates to team goals
  • Primarily upward interaction is with direct supervisor and team leads, and may interact with peers and/or management levels at a client and/or within Accenture
  • Requires no instruction on daily work tasks and may require guidance when determining methods and procedures on new assignments



  • Independently and proactively complete and perform all duties of an Implementation Project Manager:
    • Creates detailed work plan that identify and sequences activities to be completed
    • Defines scope and objectives of the project
    • Define requirements and monitor those through to implementation and make necessary adjustment when needed
    • Determine resources required to complete the project
    • Ensures the project is completed on time, and at the required quality level
  • Coordinate and collaborate with Global Process Owner/s, Technology team, Quality Assurance team, various teams working on Automation, and a larger Operations delivery team to align in defining scope of a project and ensuring proper management of expectations and resource commitments
  • Understand the fundamental solution being developed/deployed (i.e. its business value, blueprint, how it fits with the overall architecture or business operations, risks, etc.)
  • Manage critical path and dependencies and proactively find ways to eliminate critical path road blocks to help ensure successful delivery of the solution
  • Report and manage overall project/release status back to the project sponsor and stakeholders
  • Forecast and provide quarterly ROI for projects (i.e. benefit realization, value creation, headcount savings, increased capacity; increased working capital etc.)
  • Proactively assign work and provide instructions, advice and technical/business leadership and guidance to project staff; review work in progress in a timely manner and assess completed work for accuracy, required results and quality
  • Oversee multiple projects at one time of varying degrees of complexity
  • Escalate issues appropriately which cannot be resolved at the program/project level
  • Coordinate with Change Management Coordinator, Documentation Coordinator and Training Team those related modification needed on specific Standard Operating Procedures (L4s and L5s) and training materials as a result of implemented projects
  • Enhance client relations by working closely with credit managers to ensure that two way communications between the organization and project related teams occur within an appropriate cadence
  • Perform other related duties as assigned by Global Projects Lead and/or Global Process Owner


Basic Qualification:

  • Bachelor’s degree or applicable work experience
  • 2 years’ work experience in project management or 3 years supervisory experience in BPO or Shared Services or any related industry/field focusing on continuous improvement
  • SharePoint experience
  • Highly motivated self-starter who is able to operate independently


Technical Skills:

  • Expertise in Microsoft Office (Excel, Word, PowerPoint and Visio), Microsoft Project is highly desired
  • Certification in LEAN or PMP is an advantage
  • Technical writing skills is an advantage
  • Credit Services experience is a plus or any related experience in managing implementation projects
  • Experience in using data analytics systems and applications is a plus (i.e. PowerBI)
  • SAP/Oracle ERP experience a plus


Professional Skill Requirements:

  • Exceptional organization, collaboration and time management skills
  • Strong attention to details and work ethics
  • Client Relationship Management
  • Excellent in strategic planning and establishing business, client and team goals and ensuring successful goal achievement
  • Excellent verbal/written interpersonal communication skills and technical communication skills including tailoring messages strategically to technical and non-technical client, staff, management and leadership audiences
  • Strong negotiation and facilitation skills
  • Strong leadership skills; ability to influence others indirectly (i.e. without direct line supervision)
  • Ability to successfully operate in a fast paced, team environment



Interested and qualified candidates can contact with their resume: This email address is being protected from spambots. You need JavaScript enabled to view it.


Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.

For more about the company, visit their website at

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